OMNICHANNEL ENGAGEMENT

Reach Customers Across Every Channel from One Platform.

Engage customers on WhatsApp, RCS, SMS and Email from one unified workspace. Keep customer history, consent, automation and attribution connected even when conversations move between channels.

Unified conversation history
Channel-aware routing and fallback
Central campaign and automation rules
One analytics and revenue attribution layer

Conversational engagement

RCS

Rich interactive messaging

SMS

Reach and alerts

Email

Detailed communication

One Inbox. Every Channel.

Keep conversations, context and team collaboration together.

Unified Inbox

View every customer conversation in one place with channel and timeline context.

AI Routing

Choose a preferred channel or route to an approved fallback when appropriate.

Campaign Automation

Build cross-channel audiences, schedules and follow-up journeys.

Personalization

Use CRM and customer context to make communication more relevant.

Team Collaboration

Assign conversations, add notes and manage handoffs and ownership.

Analytics & Reports

Compare channel performance and revenue outcomes from one reporting model.

From Outreach to Outcome

A simple operating model across all supported channels.

Choose Audience

Use consent, CRM data and segmentation.

Create & Send

Generate channel-specific content and schedule.

Customer Replies

Replies return into the same customer timeline.

AI Qualification

Understand intent and next actions.

Human Handoff

Route complex opportunities to the right person.

Convert & Analyze

Track demos, deals, payments and attributed revenue.

Stop losing customer context between channels.

Kevza keeps marketing, sales and support connected even when the customer starts on one channel and continues on another.

AI-powered communication, sales and marketing automation across WhatsApp, RCS, SMS, Email and connected CRM workflows.

Mumbai Office
Office no. 4018, 4th Floor, 1 Aerocity NIBR Corporate Park, Sakinaka, Andheri East, Mumbai, Maharashtra 400072

+91 982 0790 117
+91 22 6901 1587
info@kevaai.com